For the Pools.bh platform and the Pools.bh Owner app

Frequently asked

How do I get an account?

The app is for pool and chalet owners subscribed to the platform, and accounts cannot be created inside the app. Register your pool on the sign-up page or message us, and we will send you a username and password.

I forgot my password

Tap “Forgot password” on the sign-in screen and enter your username. A 6-digit code is emailed to the address registered for your pool; use it to set a new password.

I'm not getting new-booking notifications

Check that notifications are allowed for the app in your device settings and that you are signed in. If they still don't arrive, sign out and back in — the device is re-registered on every sign-in. Booking alerts also go to your pool's registered email and WhatsApp number.

The app asks me to renew

Your trial has ended or the subscription is paused. Message us on WhatsApp to reactivate it — your data and bookings are kept.

Does the app work offline?

For reading, yes — your last dashboard, bookings and calendar stay available. Adding or editing a booking needs a connection.

Deleting your account and data

To delete your pool account and all of its data, email pools.bh2026@gmail.com from the address registered for the pool, quoting your username. We confirm the request and complete it within 30 days; deletion covers account details, bookings, settings and push tokens. Customers may request deletion of their own booking data the same way. See the privacy policy for details.